Privacy policy.

Agapy Home Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, create an account, apply for a job, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

Information We Collect

We may collect the following types of information:

Personal Information

Information that can identify you, such as:

• Full name
• Address
• Email address
• Telephone number
• Date of birth (if applicable)
• Health-related information and care needs you choose to share when requesting services

Account Information

If you create an account on our website, we collect your first and last name, email address, phone number, and a password. Passwords are stored in encrypted (hashed) form and are never visible to our staff.

Job Applicant Information

If you apply for a position with us through our Apply Now form, we collect information needed to evaluate your application and complete hiring, such as:

• Name, contact details, and current address
• Date of birth and gender
• Availability, preferred shifts, and desired hours
• Driver’s license number
• Social Security number (optional at the application stage)

Applicant information is used only for recruitment, employment eligibility, background checks, and related legal requirements. Access to it is limited to authorized hiring staff.

Chat and Inquiry Messages

When you use the chat feature on our website or submit a care inquiry, we collect your name, email address, phone number, who the care is for, and the content of your messages so we can respond and follow up with you.

Non-Personal Information

Information that does not identify you directly, such as:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on our site

How We Collect Information

We collect information in the following ways:

• Directly from you: When you fill out contact forms, request services, create an account, apply for a job, use our chat, or otherwise communicate with us.
• Automatically: Through cookies, session data, and similar technologies when you use our website.
• From third parties: Such as referral sources, partner agencies, background check providers, or payment providers, when applicable.

How We Use Your Information

We use the information we collect to:

• Provide and manage home care services
• Respond to inquiries, chat messages, and service requests
• Manage your account and keep you signed in
• Review job applications and carry out hiring
• Communicate important updates and service-related information
• Protect our website from spam and abuse
• Improve our website, services, and customer experience
• Maintain regulatory compliance and internal recordkeeping
• Process payments and billing (if applicable)

We will never sell or rent your personal information.

How We Share Information

We may share your information in limited circumstances:

• With employees, caregivers, and partners who need the information to provide services
• With third-party service providers who assist in website hosting, spam protection, payment processing, background checks, or communication
• When required by law or government authorities (e.g., to comply with HIPAA, court orders, or investigations)
• In connection with business transfers, such as mergers or acquisitions

All third parties are required to maintain the confidentiality and security of your information.

Google reCAPTCHA

Our contact and job application forms use Google reCAPTCHA to protect against spam and automated abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

Data Retention

We retain personal information only as long as necessary to provide services, fulfill legal obligations, and maintain business records. Job applicant information is kept for as long as needed for hiring and as required by employment law. When no longer needed, information is securely deleted or anonymized.

Security of Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. Sensitive information such as Social Security and driver’s license numbers is accessible only to authorized personnel. However, no data transmission over the internet can be guaranteed 100% secure.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Withdraw consent to data processing
• Request a copy of the information we hold about you
• Close your account

To exercise your rights, please contact us using the details below.

Cookies and Tracking Technologies

Our website uses cookies, including session cookies that keep you signed in and remember your chat conversation. You can choose to disable cookies in your browser settings, though some website features, such as signing in or using chat, may not function properly.

Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any information.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact: